Shipping policy
Last updated: November 2, 2026
This policy describes how orders placed on airtacz.com are processed, shipped, and delivered.
Where we ship
The destinations and shipping options available for your address are shown at checkout. If your country is not listed, email us before ordering and we will check whether delivery can be arranged. We cannot ship to destinations or persons subject to sanctions or embargoes.
Shipping costs and free shipping
- Orders with a subtotal of $50 or more and a total shipping weight under 2 kg ship free by standard shipping. The discount is applied automatically at checkout, and these orders are also tax-free (see "Taxes and import charges" below).
- For orders under $50, or orders weighing 2 kg or more, the shipping charge is calculated and shown at checkout before you pay.
Processing time
We start preparing your order once payment is confirmed. Business days are Monday to Friday, excluding public holidays.
- In-stock items: shipped within 1–3 business days.
- Made-to-order items (G or NPT threads and other non-standard specifications): 5–10 business days of production before shipping.
Orders that need address or payment verification may take longer. Expected holiday delays will be announced on our website or by email.
Delivery time
Orders are shipped internationally with tracking. After clearing customs in your country, your parcel is handed to a local carrier for final delivery. Standard international delivery usually takes 7–13 business days after dispatch, so the typical time from order to delivery is about 8–16 business days for in-stock items and 12–23 business days for made-to-order items. Peak seasons, holidays, customs inspections, remote locations, and carrier issues can add time.
If your order is delayed beyond these estimates, we will contact you, and you can choose to keep waiting or cancel the delayed items for a full refund.
Taxes and import charges
- Tax-free orders ($50 or more and under 2 kg): we do not charge sales tax, VAT, or GST at checkout, and we cover any import duties, import taxes, and customs brokerage fees.
- All other orders: any applicable sales tax, VAT, or GST is shown at checkout. Import duties, taxes, or brokerage fees charged in your country are the recipient's responsibility, unless checkout shows them as included or prepaid.
If customs asks for additional information, please respond promptly to avoid delays. For orders that are not tax-free, refusing a parcel because of import charges is treated the same as an undeliverable parcel.
Shipping address
Please provide a complete and accurate address, including your company name, suite or unit number, and a phone number where you can be reached. Address changes are only possible before your order ships, so email us right away if you need one. Some carriers cannot deliver to P.O. Boxes, so a street address is best; delivery to APO/FPO/DPO addresses depends on the options shown at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we can reship it at your cost or refund your order minus shipping charges.
Damaged, lost, or missing parcels
- Damaged: check your parcel on arrival. If the outer box is visibly damaged, note it with the carrier whenever possible. Email us within 7 days of delivery with photos and keep all packaging; we will arrange an exchange or refund under our Return and Refund Policy.
- Marked as delivered but not received: check with neighbors, reception, your mailroom, or receiving dock, and allow one business day. If it still has not turned up, contact us within 7 days of the delivery date shown in tracking and we will open an investigation with the carrier.
- Lost in transit: if tracking has not updated for 10 consecutive business days, or your parcel has not arrived within 20 business days of shipping, contact us. If the carrier confirms the loss, we will send a replacement or issue a full refund.
- Missing items: first check whether your order was shipped in more than one parcel, then contact us within 7 days of delivery.
Questions
Email airtac@airtacz.com and include your order number.